Kingston VW & Audi in Kingston, ON Closed now

Reviews about Kingston VW & Audi

• ★ ☆ ☆ ☆ ☆

  2019-09-01, by Andrew Snelling
  I had a horrible experience with their service department. If I could give 0 stars, I would. They improperly installed a part on my vehicle and it wasn't realised until my local mechanic tried to remove the part a few weeks later. I contacted the service department at Kingston VW as soon as my mechanic brought it to my attention and all the VW Service Expert said was 'Not our fault'. My mechanic removed the part, which cost me $200 in additional fees, which I requested Kingston VW reimburse me for. Their service manager offered me an expiring credit at their shop and stated again that it wasn't their fault. Also stated that their shop uses strict guidelines for installing the part but could offer me nothing to show this was followed during my service visit. I told the manager the credit did not nearly cover the costs I incurred from their poor workmanship, which he ignored. I tried on several occasions to contact the service manager, most times with no response, but when I did receive a response, he put me off and told me he would deal with my concern 'tomorrow' or that he was really busy and had't had time to look into it. He has never contacted me again. I had several issues with Kingston VW during the purchase of the same vehicle, but at least the sales manager tried to rectify their mistakes to a reasonable resolution. The service manager doesn't seem to care about good customer service at all. I do not recommend this dealership for either purchase or service for any reason. My advice is to go elsewhere for better service.